FAQ
Frequently Asked Questions
General
DO YOU SHIP INTERNATIONALLY?
Yes, we ship all over Europe and within the UK and USA. For a complete list see:
Shipping & Delivery.
HOW MUCH DOES SHIPPING COST?
We offer free shipping above €99 to a number of locations. For a complete list of states and pricing, see Shipping & Delivery.
HOW QUICKLY WILL MY ORDER SHIP?
Orders usually ship within 1 business day, Monday through Friday. You will receive a confirmation email with tracking information within 24 hours of when your order ships. During sales and peak times, please allow up to 10 business days for your order to ship.
DO YOU OFFER FREE RETURNS?
We offer free returns on some items, for more information, please see Returns.
Puzzle Playmats
WHERE ARE THEY MADE?
All our puzzle playmats are made in Taiwan.
WHAT ARE THEY MADE OF?
Our Premium and Classic Foam Playmats are made of premium quality EVA foam with a printed film (Premium) that is tested to the most vigorous standards by a third party laboratory.
ARE THE PLAYMATS SAFE?
Yes! We test to both US and EU safety standards to ensure that our playmats exceed safety requirements limiting heavy metals, lead, formamide and phthalates in children’s products. Our Puzzle Playmats are:
• Free of lead, PVC, formaldehyde, latex
• Exceeds EN71 - EU Toy Safety Testing standards-Reach certified
• CPSIA Compliant
You can see our latest test certificate here
ARE THE PLAYMATS SUITABLE FOR UNDERFLOOR HEATING?
Yes, all of our floor mats can be used for underfloor heating. When using with under floor heating, please place your playmat on a felt rug pad.
CAN THE PLAYMATS BE USED OUTDOORS?
No, it is not recommended to use any puzzle mat outdoors.
CAN THE PLAYMATS BE USED ON CARPET?
We do not recommend using our Puzzle Playmats on medium to high pile carpet.
CAN I PURCHASE SINGLE TILES?
Currently, we do not offer this, you may purchase a single mat which contains 6 tiles (Premium) and 9 tiles (Classic).
HOW DO I PROPERLY CARE FOR MY PLAYMAT?
• Wipe up spills as they happen with a dry cloth. Prolonged exposure to water can damage the mat.
• Use mild soap and water to clean your mat. Dry completely before use.
• Avoid harsh or abrasive detergents
• Not recommended for pets.
• Prolonged use of heavy furniture or gym equipment may leave a permanent indent in your mat.
• Do not allow water/moisture to become trapped under the mat. When cleaning your floors, please ensure that the floor is completely clean and dry before replacing the mat.
• Clean before first use.
• Not for outdoor use - avoid direct sun exposure
One Piece Reversible Playmats (Prettier Playrugs)
WHERE ARE THEY MADE?
Our One Piece Reversible Playmats are made in China
WHAT ARE THEY MADE OF?
Our Playrugs are made from PU (Polyurethane) and are non-toxic. They are free of BPA, formaldehyde, phthalates, heavy metals, latex and PVC.
ARE THE PLAYMATS SAFE?
Yes! We test to both US and EU safety standards to ensure that our playmats exceed safety requirements limiting heavy metals, lead, formamide and phthalates in children’s products. You can see our latest test certificate here.
ARE THE PLAYMATS SUITABLE FOR UNDERFLOOR HEATING?
Yes, all of our floor mats can be used for underfloor heating.
CAN THE PLAYMATS BE USED OUTDOORS?
Yes, our Prettier Playrugs can be used outdoors when the weather is dry. We do not recommend leaving them outside.
HOW DO I PROPERLY CARE FOR MY PLAYMAT?
• Gently wipe with a damp towel or a sponge using mild soap and water only.
• Avoid using harsh or abrasive detergents.
• Use a dry towel to dry completely.
• Do not vacuum clean, the heavy wheels may damage the mat.
• Do not place heavy furniture on the mat which may cause damage.
• If your mat is not laying flat, roll it in the opposite direction and leave it overnight.
Splat Mats
WHERE ARE THEY MADE?
Our Splat Mats are made in both China and Portugal.
WHAT ARE THEY MADE OF?
Our Splat Mats are made with high quality, non-toxic PVC with a water-based UV ink.
ARE THE PLAYMATS SAFE?
Yes! We test to both US and EU safety standards to ensure that our playmats exceed safety requirements limiting heavy metals, lead, formamide and phthalates in children’s products. You can see our latest test certificate here.
ARE THE PLAYMATS SUITABLE FOR UNDERFLOOR HEATING?
Yes, all of our splat mats can be used for underfloor heating.
CAN THE PLAYMATS BE USED OUTDOORS?
Yes, our Splat Mats can be used outdoors, but we do not recommend leaving them outside.
HOW DO I PROPERLY CARE FOR MY SPLAT MAT?
• Wipe up spills as they happen with a dry cloth. Prolonged exposure to water can damage the mat.
• Use mild soap and water to clean your mat. Dry completely before use.
• Avoid harsh or abrasive detergents
• Not recommended for pets.
• Do not allow water/moisture to become trapped under the mat. When cleaning your floors, please ensure that the floor is completely clean and dry before replacing the mat.
• Clean before first use.
• Not for outdoor use - avoid direct sun exposure
Cotton Playmats
WHAT ARE THEY MADE OF?
All our Cotton Playmats are made from organic cotton and 100% recycled polyester center except for our Portable Playmats which have an extra polypropylene outer layer.
ARE THE MATS SAFE?
Yes! They are tested to the highest standards by CPSC-approved third party laboratory.
CAN THE PLAYMATS BE USED OUTDOORS?
Yes, our mats can be used outdoors. Our Portable Playmats are water-resistant and made for on the go.
HOW DO I PROPERLY CARE FOR MY COTTON PLAYMAT?
• Wash at 30° C
• Do not bleach.
• Do not tumble dry or dry clean.
• Iron on low setting.