Returns
Return Policy
We want you to love your Toddlekind purchase!
Under EU law, you have a 14-day statutory right of withdrawal for online purchases, including sale items.
In addition to this legal right, Toddlekind offers an extended 100-day return policy on full-price items. Please note that after the initial 14 days, sale items are excluded from this extended policy.
Return Requirements
To qualify for a refund or exchange, returned items must:
- Be unused and in their original packaging
- Include all inserts and accessories
- Be free from signs of wear, use, or damage
Customers are responsible for return shipping costs, and Toddlekind does not provide prepaid return labels.
We recommend using a tracked shipping service and keeping your tracking number until your return has been processed.
How to Request a Return or Exchange
Please email hello@toddlekind.com with your order number and the item(s) you wish to return or exchange.
Our team will guide you through the next steps and confirm your return authorization.
To exercise your right of withdrawal, you may contact us by email or use our online withdrawal form available here
Non-Returnable Items
- Gift cards
- Sale items (after the 14-day statutory withdrawal period)
