Defects

Your statutory rights for defects

Under EU consumer law you have statutory rights for defects for 2 years from delivery, where goods do not conform to the contract, for example a manufacturing defect in materials or workmanship. These rights apply in addition to our returns policy.

What isn't a defect

Your statutory rights cover defects, not damage resulting from use or care, including but not limited to:

• Peeling or damage caused by excessive water or moisture
• Pet-related damage, including scratches or punctures
• Damage caused by heavy furniture or sharp objects
• Use on unsuitable surfaces, such as medium- to high-pile carpet or outdoors, which may cause warping, separation, or discolouration of the playmat

Please use playmats only on flat, dry, indoor surfaces such as hardwood, tile, or low-pile carpet.

Reporting a defect

If your item shows a defect, please email hello@toddlekind.com with:

• Your order number
• Batch ID located on the back of the playmat
• Photos clearly showing the issue
• A short description of the problem

Our team will review it and guide you through the next steps. We reimburse your return postage for faulty items on receipt of your proof of postage.

Damaged on arrival

If you've received a damaged or incorrect item purchased directly from our website, please contact hello@toddlekind.com within 7 days of delivery with your order number and photos of the product and the box, so we can claim from the carrier. This doesn't affect your statutory rights.

If your product was purchased through a retail partner, please reach out to that retailer directly for help.

For any questions about returns, replacements, or defects, please contact us at hello@toddlekind.com. We're always happy to help.