Warranty
Faulty products in the EU
Under EU consumer law you have a two year statutory right where goods do not conform to the contract. This is your legal right and applies in addition to our returns policy.
What’s Not Covered
Our warranty does not cover damage resulting from improper use or care, including but not limited to:
- Peeling or damage caused by excessive water or moisture
- Pet-related damage, including scratches or punctures
- Damage caused by heavy furniture or sharp objects
- Use on unsuitable surfaces, such as medium- to high-pile carpet or outdoors, which may cause warping, separation, or discoloration of the playmat
To maintain warranty coverage, ensure playmats are used only on flat, dry, indoor surfaces such as hardwood, tile, or low-pile carpet.
If your item shows a manufacturing defect, please
email hello@toddlekind.com with:
- Your order number
- Batch ID located on the back of the playmat
- Photos clearly showing the issue
- A short description of the problem
Our team will review your claim and guide you through the next steps.
Filing a Complaint
If you’ve received a damaged or defective item purchased directly from our website, please contact hello@toddlekind.com within 3 days of receipt so we can assist you promptly.
If your product was purchased through a retail partner, please reach out to that retailer directly for help.
For any questions about returns, replacements, or warranty coverage, please contact us at hello@toddlekind.com. We’re always happy to help.
